Crisis Intervention, De-escalation, and Conflict Resolution

This webinar will enhance the understanding of positive and negative forms of de-escalation, conflict resolution, and crisis intervention strategies for purposes of reinforcing community-focused harm reduction strategies. Additionally, it will dive into the barriers, strategies, and communication methods that will aid in creating a supportive environment for community members.

Learning Objectives:

After participating in this webinar attendees are expected to: 

• Identify 1-3 barriers impacting communication with consumers/community members
• Provide practical examples of positive intervention strategies for low-risk, medium-risk, and high-risk consumers/community members 
• Demonstrate understanding of the intervention terminology and provider roles in order to effectively support community members and create clear lines of communication between community members and community agencies

Faculty: Dr. Ashley Elliott