Harm Reduction Learning Institute
DC Health

Bridging Care Outreach and Secondary Exchange

This webinar seamlessly combines theory and practice to empower participants with the essentials of outreach and secondary exchange. Delve into the significance of these approaches and the common barriers faced in their implementation. Discover highly effective strategies for outreach, recruitment, and engagement. Recognize the indispensable role of People Who Use Lived Experience (PWLE) in all aspects of Syringe Services Programs (SSPs). Additionally, gain valuable insights into available SSP resources in the DC area, ensuring comprehensive and inclusive care provision.

Learning Objectives

Upon completion of this webinar, participants will be able to:

  • Acquire foundational knowledge in outreach and secondary exchange methods.
  • Gain a nuanced understanding of the significance of outreach and secondary exchange, while identifying and addressing associated barriers.
  • Master highly effective strategies for conducting outreach and maximizing recruitment engagement.
  • Recognize the pivotal role of involving People Who Use Lived Experience (PWLE) in all facets of SSPs.
  • Become familiar with the available SSP resources within the DC area.


Carolina Diaz, ACR Health
Carolina Diaz was born and raised in Medellin, Colombia. Upon completion of high school in 2012, she was given the opportunity to study abroad in the United States as an exchange student and complete her secondary schooling in Alexandria Bay, NY. Upon graduation, Carolina worked with individuals with developmental disabilities and it was there that she found her passion for caring for others. She joined the military and started working with children and families as a Direct Care Professional at the Children’s Home of Jefferson County. While still active in the military, Carolina applied for a position at ACR Health, and started out as the Northern New York Harm Reduction Coordinator. Currently, she is the Harm Reduction Manager for the Syringe Exchange Program and oversees operations in all nine counties served.  

Elizabeth Wright, ACR Health
Elizabeth Wright was born and raised in Brooklyn, NY and moved to Syracuse, NY at the age of 21. After having two children, she started college at Syracuse University, where she studied part-time and earned an associate degree in human services. This allowed her to work with children and families where she saw how vital the concept of Harm Reduction was for the families she served. After joining the AmeriCorps program, Elizabeth went on to work as a Counselor I at a local inpatient facility, and then started working at ACR Health as a bilingual case manager for HIV+ individuals. Her passion for this work came about when her father’s AIDS diagnosis led to his passing two months later. After working in the ADAP program as the MAI Program supervisor, Elizabeth could not pass up the opportunity to move into the Syringe Exchange Program as the Central New York Harm Reduction Supervisor to oversee three of the nine counties served.

Launch Date

October 10, 2023

Expiration Date

Activity Type


No credit is offered for this training.


There is no cost for this training.

Universal Activity Number